Product Description

Can this item be Engraved?

This product offers the option for Engraving.

For details on the customization possibilities, such as text length or font options, please refer to the engraving instructions provided on the product page

Purple Carrot engraves items exactly as specified in the engraving detail boxes by the customer. We do not conduct spell checks or reach out to clients about spelling errors, as it's the customer's responsibility to ensure the accuracy of the engraving details provided

Dimensions and Sizing of the Item 

Size of card: 5.5cm(w) x 8.6cm(l)

What is the Manufacturing Timeframe for this item

The manufacturing lead time for this item is 10-12 working days. 

Order processing commences the following business day after payment confirmation.

Please be advised that the manufacturing time for an order is determined by the item requiring the longest period to manufacture within your order.

 Extended Manufacturing Periods:

During peak seasons such as the Valentine’s Day, Mother and Father's Day, Christmas or other significant events, our production timeline may extend unexpectedly due to an increase in demand.

Regrettably, we are unable to expedite orders or provide a guaranteed delivery date. We are committed to adhering to our production schedules as closely as possible and will keep you informed throughout the process.

Please consider the following:

• Our operations pause on public holidays, which means that any order placed around these times may be subject to an additional day’s delay.
• If there is any ambiguity regarding your order, leading to a temporary hold, it is essential to resolve these issues promptly. We will make every effort to contact you for clarification. The faster we can address these concerns, the sooner your order will proceed to production. Delayed responses or difficulty in reaching you will further delay the process, especially if contact is re-established later on.

We appreciate your patience and understanding. Our priority is to ensure the quality and precision of your order, while also striving for timely delivery.

What material is used in the manufacturing of this item

Premium Flexible Metal Alloys

How long will delivery take for this item 

Orders are dispatched for courier delivery or made available for collection only upon the completion of the entire order. Delivery timelines vary based on the chosen delivery method.

Please pay attention when entering your delivery address. Purple Carrot does not take any responsibility for incorrect addresses or mistakes and there might be an additional cost and added delivery time should the couriers fail to deliver the parcel.

For door-to-door delivery, the expected delivery times are as follows:

• 1 to 3 working days for major areas such as Pretoria, Johannesburg, and Durban.
• 3 to 5 working days for outlying and rural areas.

An email with a tracking number will be sent following the collection of the order by the courier.

Pargo Collection Centers :

• 3 to 5 working days

An email with a tracking number will be sent following the collection of the order by the Pargo courier.

Collections:

For collections directly from our store, the designated location is at 165 Orion Avenue, Waterkloof Ridge, Pretoria.

I have a Special Instruction for my order

Please add your special instruction on the notes section at checkout, as well as an email to [email protected] within 12 hours that your order was placed.

Please make sure to do it as detailed as possible.

We cannot guarantee that we will be able to assist, but will try our best to accommodate it.